T & Cs
ALL New Untouchables SHOWS, CLUBS & EVENTS ARE 18+ unless otherwise stated. Please bring suitable picture ID (driving licence or passport) if you look younger. New Untouchables reserve the right to refuse admission.
New Untouchables DO NOT PRINT OR SEND OUT PHYSICAL TICKETS, unless otherwise stated. Following your ticket purchase you will be sent email confirmation, with a unique booking reference. Please bring this email with you, along with your credit card and your name and details will be held on a list on the door. The cardholder must be present and you may also be asked to provide valid photo ID, driver’s license or passport. This is a necessary measure against fraud.
Terms & Conditions
Buying a ticket
Admission for New Untouchables Events is given in the form of unique booking reference which is delivered by email via this Website.
We collect the Ticket money on behalf of the Promoter and supply details of your booking to them. Ownership of the Tickets and rights to grant entry to the Event remains with the Promoter and does not pass to us at any time.
A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Terms and Conditions. The offer is made when you click the “pay for tickets” button on the Basket Page of the Website. Acceptance by us of your offer on behalf of the Promoter shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.
To buy Tickets, you must register and set up an account with us (or log in to an account you have previously set up). Please see our Privacy Policy below for further information about how we will use your personal data.
You must be over 16 years old to buy tickets using this Website and must also comply with any age restrictions which apply to the venue where the Event is being held (as set out below).
When you are logged into this Website you may choose the Tickets you wish to purchase and add them to your basket. Please check your purchase carefully before you confirm your purchase and check out by clicking on “pay for tickets”. At this stage an offer has been made by you to purchase the Tickets selected.
You can only buy tickets for one event per vist to the website.
Once you have offered to purchase the Tickets then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your Booking by sending you an email, detailing your unique booking reference.
When we accept your offer to buy a Ticket we will charge your debit/credit card with the face value of the Ticket plus a Booking fee. The face value and Booking fee will be clearly itemised in your basket before you confirm your purchase and check out. We forward the face value of the Ticket to the Promoter. The Booking fee is the separate charge we make to you for facilitating the Booking (and is inclusive of VAT). If you require a VAT receipt for the face value of the Ticket you must contact the Promoter.
Until your payment is processed and accepted by us the unique booking reference will not be valid.
WE DO NOT POST OUT ACTUAL PHYSICAL TICKETS unless otherwise stated. You are advised to check your purchase on receipt of confirmation from us.
Please keep your unique booking reference code in a safe place as you will be refused entry to the Event without the number.
Gaining admission to the Event
The unique booking reference for each Booking is issued subject to these terms and conditions. We advise that you familiarise yourself with the following terms and conditions before attending the Event.
As the person making the Booking, you must attend the Event yourself, and must accompany all other persons for whom the Booking is made Some of the Events and Ticket types have age restrictions. Whilst we use reasonable efforts to provide details of any age restrictions, it is your responsibility to find out if there are any age restrictions which apply.
When you arrive at the Event you have booked, you (and/or any persons to whom you have reallocated your Booking) must be able to provide your unique Booking reference, your name, your postcode, and either photographic or signature identification. Only the person in whose name the Booking has been made/reallocated needs to provide this information; persons in their party arriving with them do not; though each person will have to provide proof of age or concessionary status where these are required (see “Age restrictions, right to admission”). You are responsible for making people to whom you reallocate the tickets aware of the relevant parts of these terms and conditions.
Age restrictions, right to admission
Some Events and Ticket types have age restrictions and we will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event/Ticket you are booking, and bring a proof of age if appropriate.
The right to admission to an Event is reserved by “New Untouchables ” and the Promoter, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.
Laser pens, mobile phones, animals (except guide dogs) and Ticket holder’s own food and drink may also be prohibited from the venue.
Transfer of Tickets
By using this site to buy Tickets, you agree that:
• If you attempt to transfer your Ticket, it will be invalidated and the holder will be refused entry to the venue.
• If you attempt to resell the Ticket, it will be invalidated and the holder will be refused entry to the venue.
We reserve the right to cancel Ticket Bookings which we reasonably suspect to have been made fraudulently.
Venue rules and regulations
Tickets are issued subject to the Rules and Regulations of the Promoter issued at the venue. Full details are available from the Promoter on request. You and all other Ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event. The following points apply in general: he Promoter, venue management, and we accept no responsibility for any personal property taken to an Event. At the Promoter’s option there may be no pass-outs or re-admissions of any kind to an Event. Ticket holders are advised that official merchandise is usually only available inside the venue.
The Promoter has entered into an agreement with us to honour the unique Booking reference codes and to treat them as conferring the same rights as printed tickets or any other form of booking available for the same Event.
All details about Events advertised by us are provided on behalf of the Promoter and are supplied by the Promoters themselves. You are strongly advised to check Event details with the venue at which it is to be held and/or the Promoter before travelling to an Event. We make the best efforts to keep all information as up-to-date as possible but we cannot be held responsible for any errors.
We offer you the opportunity to buy Tickets from a number of Promoters through this Website. We exclude liability for any Tickets or other goods provided by Promoters or other third party suppliers to the fullest extent permitted by law. In no circumstance shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this Website save where such liability cannot be excluded by law.
Any dispute regarding the content or quality of the Event, or any actions of the Promoter, venue, performers or their representatives is deemed to be between you and the Promoter.
Nothing in these terms and conditions shall be taken to limit or exclude our liability for death, personal injury or fraud caused by our or our employees or directors’ negligence.
Subject to the above terms and conditions our maximum liability arising in connection with these terms and conditions and the Website shall be £1,000 per claim.
Refunds, cancellation, rescheduling of Events
Purchased Tickets cannot be refunded unless:
(a) an Event is cancelled;
(b) an Event is moved to another date and you decide not to retain your Booking for the rescheduled Event; or
(c) details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue).
Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs. Ticket booking fees are non-refundable.
If an Event is cancelled, rescheduled, or the details are significantly changed, and we have been informed of the change by the Promoter, we will contact you as soon as possible by email using the details you have supplied in the My Account section of the Website. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable.
If an Event is cancelled, and we have been informed by the Promoter, we will automatically refund the face value of your Ticket: you don’t need to notify us or claim your refund.
If an Event is cancelled, and we have NOT been informed by the Promoter (and so we have not been able to inform you of the cancellation), you must notify us no later than 48 hours after the Event that you wish to claim a refund.
If we have been informed by the Promoter that the Event is to be rescheduled (as set out in (b) above), or the details significantly changed (as set out in (c) above), and we have informed you of the change, we will offer you the choice of retaining your Booking for the rescheduled or changed Event, or obtaining a refund of the face value of the Ticket.
If you wish to receive a refund you must notify us of your choice as soon as possible, and no later than 4pm on the working day before the Event, or by 4pm on the Thursday before the Event in the case of Events taking place on a Saturday, Sunday or a Bank Holiday Monday. If however we have only notified you in the 48 hours preceding the Event, you must notify us as soon as possible, and no later than 4pm on the day of the Event. If we have only notified you on the day of the Event, you must notify us as soon as possible, and no later than the opening time of the Event.
If you don’t notify us that you wish to obtain a refund, or you do not notify us within the times set out above, you will be deemed to have chosen to retain your Booking and you will not be entitled to a refund.
If an Event is rescheduled, or the details are significantly changed and we have NOT been informed by the Promoter (and so have not informed you of the change), you must notify us as soon as possible, and no later than 48 hours after the original date of the Event, if you wish to claim a refund.
If an Event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your Booking, you shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.
Website Terms
If you use this Website you agree with us to be bound by the following terms and conditions. You are responsible for ensuring that anyone using the Website via your login details complies with these terms and conditions.
We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
We assume no responsibility for the contents of any other websites to which the Website has links.
The copyright, trade marks and all other intellectual property rights in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us or is currently licensed to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our express written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.
We reserve the right to terminate your access to the Website and/or your Booking immediately and without notice and invalidate your Ticket so that you will be refused entry at the venue if you breach any provision of these terms and conditions.
Email address and password
On registering with New Untouchables , you provide your email address and a password which must be used in order to access certain restricted parts of the Website. This is personal to you and is not transferable.
Your email address and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your email address and password and any payments due for services accessed through the Website by anyone using your email address and password. Any breach of security of an email address and password should be notified to us immediately.
You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.
Privacy Policy
This Privacy Policy explains the steps “New Untouchables ” take to ensure information about you is kept secure and confidential.
Please read this Privacy Policy carefully. Once you use this Website (“this Website”) or Our services available via it you will be deemed to have read and consented to the uses of your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Website Terms and Conditions of use.
You must not use Our Website or any services available via it, if you do not accept this Privacy Policy and the Website Terms and Conditions
1. Your Details And The Purposes For Which Information Is Used
1.1 You will need to register to become a member of this Website (“Member”) if you wish to enter certain areas of it or to use some services available via it.
1.2 When registering as a Member you must provide Us with the following information:
(a) your name;
(b) your credit/debit card billing address;
(c) your email address;
1.3 This information and any other information you provide to Us via this Website is required in order to PROCESS YOUR ORDER and to inform you of any EVENTS OR OFFERS which may be of interest to you.
1.4 We will always let you have a copy of any personal data We have about you should you request it although we may require an administration fee of £10 to cover our costs in providing such data.
1.5 On registering with us you will be able to view your registration details through the My Account page using your email address and the password you have chosen.
1.6 You will be able to edit all the details you have given us except your name through the My Account page by using your email address and password. You will be able to edit your name by sending us an email via the Contact page.
2. Passing On Your Details
2.1 In processing your order, We will only pass on personal information about you to third parties such as is necessary to enable Us to process the payment for your order and to fulfil your order, restricted to those third parties such as the venues, promoters, or performers of any events for which you have bought a ticket.
2.2 We will use your email address to keep you informed of forthcoming Events and Offers. You may withdraw you consent for this at any time by emailing us via the Contact page.
2.3 Furthermore, We may, only with your prior consent, pass on your personal details to third parties, who may contact you with marketing materials, restricted to those third parties such as the venues, promoters, performers of any events for which you have bought a ticket, and any referring website. A “referring website” is defined as a website that referred you to our website by means of a direct click-through link, and which resulted in you buying a ticket for an event through our website. The only website(s) to which we will pass details in this way is(are): Time Out. We will only provide your details to the operators of the specific website which referred you to the sale. Once you have given consent you can, at any time, ask Us to cease passing on your personal information, and you may ask any third parties to whom your information has been passed to cease using your personal information.
2.4 We may disclose information about you if you breach or if we suspect you may have breached this Privacy Policy or the Website Terms and Conditions. We may also disclose your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.
3. Security
3.1 We do not receive or store your credit card information. We pass you to a Payment Service Provider to capture this data and process your transaction via a secure server.
3.2 Whilst We strive to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information you send to us. You include any information via this Website at your own risk.
All Website material is owned by New Untouchables. There must be no reproduction of any of this material without the prior consent. Any use of this Website or any statement made by a third party or registrant is their opinion and does not represent the opinion of New Untouchables. If you have any questions relating to this Privacy Policy or how we deal with your personal information please contact us via the Contact page.
Indemnity
You agree to indemnify and hold New Untouchables , its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site.
“all New Untouchables Events” is the operating brand name, under the umbrella of the “New Untouchables“.
We can be contacted via our registered office:
Gleneldon Road, London SW16 2AX
Te: 02087696943
Or by email via our site
